Store FAQ’s

At BEK Medical, the benefit of buying from us is simple—our products, store, and team members are all about you. We strive to meet your needs and improve your quality of life by providing first-class customer service and the highest-quality home medical products.

No need is too big or too small in our eyes. We’re fully committed to working with you and for you to get the medical supplies and equipment you need for your home.

Here are a few answers to our most commonly asked questions:

 

Service & Support

 

Who is BEK Medical?

BEK Medical is a home medical equipment supplier that has been serving the El Paso and Dallas Texas communities and surrounding areas for nearly 20 years! We are locally owned and operated and pride ourselves on providing products and services that deliver a positive and satisfying experience.

Where are BEK Medical products and services available?

BEK Medical products are available for purchase through our website and can be shipped anywhere in the continental U.S. If you’re looking for an item not listed on our website, please contact us so we may obtain that item for you. Installation and other customer services are only available through our local offices in El Paso, TX and Dallas, TX.

Can someone help me with my product?

At BEK Medical, our focus is on helping you. If you’re struggling with the use of a product, are unsure how a product works, or are looking to fit a very specific need, you may contact us from 8:00–6:00pm Mountain Standard Time at (915) 599-1129 for any additional assistance.

What if my equipment needs service or repair?

We provide service and repair at our El Paso and Dallas locations, depending on the services needed. If your product needs servicing, call your nearest location for details.

If I need further instruction on how to operate my equipment, do you provide training?

Yes, BEK Medical offers premium customer service. After we sell, install, and/or deliver your product, we will make sure you’re feeling comfortable and know how to use your new equipment before leaving.

Is there a protection plan or warranty?

Yes, we offer warranties on our products based on the existing manufacturer’s warranties.

 

Shipping, Delivery & Installation

 

Does BEK Medical ship international orders?

At this time, we do not ship orders internationally. All orders are shipped within the continental United States.

Do you deliver?

Yes, we deliver our products and equipment to homes, businesses, and facilities in the El Paso and Dallas areas.

Do you install equipment?

Yes, we install equipment, such as patient lifts, pool lifts, stairlifts, and more in the El Paso and Dallas areas.

Can you dispose of old medical equipment when new equipment is delivered?

Yes, we can dispose of old medical equipment upon delivery. The disposal fee will be based on the equipment being replaced.

 

Payments

 

What payment methods does BEK Medical accept?

BEK Medical gladly accepts a multitude of payment formats, including all major credit cards, debit cards, and online payment tools such as PayPal.

Will my insurance cover your products?

Some insurances may cover our products. Please call our El Paso store for details.

Is financing available?

Yes, we offer financing through Care Credit. Please visit their website for more details about applying.

Do I need a referral from my doctor to purchase your products?

No, anyone is free to purchase our products. However, if you do have a doctor’s referral for a product, you can receive a tax exemption.

Do you offer any discounts?

Occasionally, we send newsletters with discounts. Discounts are for in-store purchases only.

 

Rentals

 

Do you have a rental program?

Yes, we have a rental program for select products, such as hospital beds, wheelchairs, transport chairs, patient lifts, scooters, and power chairs.

What are your rental terms?

Please contact your local BEK Medical location for details about our rental terms.

What products are available for rent?

Our hospital beds, wheelchairs, transport chairs, patient lifts, scooters, and power chairs are available for rent.

 

Returns

 

What if my item arrives damaged?

If you receive an item that is damaged during the shipping process, we ask that you follow the steps outlined in our Online Return Policy. We stand behind our products and will correct the situation as needed.

How can I return an item?

If you need to return an item, we ask that you refer to our Online Return Policy. Depending on the item, there may be restocking fees applicable to the return. Following all steps outlined in the Online Return Policy will ensure a quick and easy response.

Special Questions:

Should you have a question that we have failed to answer here we invite you to email us at info@bekmedical.com