Most items may be returned within 14 days of receipt for a full refund. They must be returned at the customer’s expense in their original packaging and meet the following conditions:
- Product must be in new condition. And must not show any indications of usage.
- Product must be returned in its original packaging. A Return Authorization must be requested from BEK Medical within 14 days of delivery of the product.
- Once an RA has been received, products must be returned within 7 days.
For hygienic reasons, the following products are non-returnable:
- Bath Equipment
- Therapeutic/ Compression Hosiery
- Opened Urinary/Incontinence Products
The following product will incur a 20% restocking fee for returns. These include:
- Lift chairs
- Power Wheelchairs
- Vehicle Lifts
- Wheelchair Cushions and Backs
All returns must be accompanied by a BEK Medical issued Return Authorization Number. Returns received without this number will not be credited. The easiest way to request an RA number is by sending us an email: firstname.lastname@example.org Please include your order number, name, purpose for return and the item number you are returning.
PLEASE NOTE: Products returned without an RA number and or showing signs of damage will not be credited. To receive full credit minus applicable restocking fees, items must be shipped within 7 days from the day the RA Number and shipping information were provided.
Unless BEK Medical has made an error in your order, return freight is the customer’s responsibility. We highly recommend insuring larger items for their retail value to protect against shipping damage. Please be sure to carefully follow all return-shipping instructions that are included with your Return Authorization number.
Discrepancies in the customers order and fees/cost associated with re-delivery are the sole responsibility of the customer, any fees incurred will be deducted from customers return credit in the event that a return is requested.
Orders canceled after the item has shipped are subject to all standard return policies. You must accept delivery, obtain an RA Number and ship the item back to the correct address. If delivery of an item is refused, return shipping costs are deducted from the issued credit and a 25% restocking fee (minimum $25) will apply. Second-Day and Next-Day shipping costs will not be credited if delivery is refused.
Once your return is received, BEK Medical will issue a credit to the credit card used for the purchase. Refunds will be calculated from the total purchase price minus additional shipping charges, restocking fees and any additional incurred fees unless incurred fees are considered to be at our fault. Please allow up to 4 weeks for your credit to be issued. If you paid by check or money order, we will issue a check within 30 days. If your item is defective or was damaged in shipping, please call us at 915-599-1129 or email us at email@example.com